Company Quote by Sandy Carter
“We have a constantly-changing portfolio of social media experiments. The first time we tried applying social technologies in a customer service department it became the most productive department in the company.”
About This Quote
Source Interview: Tech Leadership Podcast, 2020
Experimenting with social media tools in customer service dramatically boosted productivity, showing the power of innovative tech adoption.
In simple terms: Social media tools can make customer service teams more productive.
Adopt social tech to improve service efficiency.
Themes
Mood
Type
When to use this quote
- call center
- online support
- team training
- process redesign
Key Concepts
Questions to Reflect On
- What social tools could your team test?
- How to measure tech impact on service?
Results may vary; not all teams adapt equally.