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Company Quote by Sandy Carter

“We have a constantly-changing portfolio of social media experiments. The first time we tried applying social technologies in a customer service department it became the most productive department in the company.” quote by Sandy Carter
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“We have a constantly-changing portfolio of social media experiments. The first time we tried applying social technologies in a customer service department it became the most productive department in the company.”

Sandy Carter

About This Quote

Source Interview: Tech Leadership Podcast, 2020

Experimenting with social media tools in customer service dramatically boosted productivity, showing the power of innovative tech adoption.

In simple terms: Social media tools can make customer service teams more productive.

Key Takeaway

Adopt social tech to improve service efficiency.

Themes

innovation productivity customer service technology

Mood

optimistic pragmatic

Type

advice inspirational

When to use this quote

  • call center
  • online support
  • team training
  • process redesign

Key Concepts

digital transformation experiment efficiency

Questions to Reflect On

  • What social tools could your team test?
  • How to measure tech impact on service?
A Different Perspective

Results may vary; not all teams adapt equally.

2.9 out of 5 (8 ratings)

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