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“Empty values statements create cynical and dispirited employees, alienate customers, and undermine managerial credibility.” quote by Patrick Lencioni
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“Empty values statements create cynical and dispirited employees, alienate customers, and undermine managerial credibility.”

Patrick Lencioni

About This Quote

Source Book: The Advantage, 2012

Empty statements breed cynicism, disengagement, and loss of credibility.

In simple terms: Empty words demotivate staff.

Key Takeaway

Communicate with substance and authenticity.

Themes

leadership communication culture

Mood

direct thoughtful

Type

advice observational

When to use this quote

  • corporate meetings
  • employee onboarding
  • customer service

Key Concepts

organizational behavior trust building

Questions to Reflect On

  • How can you balance honesty and encouragement?
  • What language builds trust?
A Different Perspective

Overly blunt truth can also demotivate.

2.9 out of 5 (8 ratings)

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