Communication Quote by Marshall B. Rosenberg
“They have most likely said it because they have an unmet need.”
About This Quote
Source Book: Nonviolent Communication, 2003
People often voice complaints because they have unmet needs, not merely to criticize.
In simple terms: Complaints often signal unmet needs.
Key Takeaway
Listen for underlying needs behind statements.
Themes
communication
psychology
needs
conflict
Mood
empathetic
instructive
Type
self‑help
psychology
When to use this quote
- customer service
- relationship counseling
- team meetings
Key Concepts
Nonviolent communication
emotional intelligence
need fulfillment
Questions to Reflect On
- What needs might be hidden behind a criticism?
- How can you respond without assuming manipulation?
A Different Perspective
Not all statements stem from genuine unmet needs; some may be manipulative.
