“The pendulum of cookery techniques became more significant than the actual experience. And when that happens, the customer's satisfaction becomes secondary to the chef's satisfaction. And in that case, you have an upside-down equation. Because the customer is the basis of our restaurant, first of all, and if the chef becomes the most important person at the table - even more so than the guests - then suddenly you're left with something that doesn't really work.”
![“[If] we can celebrate that in a way that celebrates…” quote by Mario Batali](https://sms4smile.com/quotes/img-quotes/1ea/mario-batali-4002_american-culture_if-we-can-celebrate-that-in-a-way-that-c_45806.jpg)
