Business Quote by Lou Gerstner

Every now and then, a technology comes along that is so profound, so powerful, so universal, that its impact will change everything. It will…

— Lou Gerstner

Customer complaints are the schoolbooks from which we learn.

— Lou Gerstner

The rewards system is a powerful driver of behavior and therefore culture.

— Lou Gerstner

For the first month, I listened, and I tried very hard not to draw conclusions

— Lou Gerstner

The thing I have learned at IBM is that culture is everything.

— Lou Gerstner

IBM needed - an enormous sense of urgency.

— Lou Gerstner

I don't want to use the word reorganization. Reorganization to me is shuffling boxes, moving boxes around. Transformation means that you're really fundamentally changing…

— Lou Gerstner

It is not about bits, bytes and protocols, but profits, losses and margins.

— Lou Gerstner

I came to see, in my time at IBM, that culture isn't just one aspect of the game; it is the game.

— Lou Gerstner

We built this company from the customer back, not from the company out.

— Lou Gerstner

I just think we should look at this as a chess match," he said, "between the world's greatest chess player and Garry Kasparov.

— Lou Gerstner

If the practices and processes inside a company don't drive the execution of values, then people don't get it. The question is, do you…

— Lou Gerstner