““Mrs. Convoy leaned into the desk, flattening her knuckles on it like a linebacker bracing against the hard earth, and with eyeballs floating above her bifocals asked why I felt it necessary to sit in my own waiting room during peak hours. I told her, she said, “And how is the ‘complete experience’?” I told her, she said, “And do you think the ‘complete experience’ might be enhanced by a dentist who tends to his patients in a timely manner?” I told her, she said, “We will not get a reputation for being a drill-and-bill shop just because you tend to patients in a timely manner. Jesus Mary and Joseph,” she said. “Sometimes I think we all work for Toots the Clown.””
