Business Quote by James Cash Penney
“A merchant who approaches business with the idea of serving the public well has nothing to fear from the competition.”
About This Quote
Source Speech: Business philosophy of J.C. Penney, early 20th century
Serving customers well removes fear of competition because value creation outweighs rivalry.
In simple terms: Focus on serving customers, not fearing rivals.
Key Takeaway
Prioritize customer service over competitor worry.
Themes
service
competition
business ethics
Mood
optimistic
determined
Type
motivational
business
When to use this quote
- retail management
- entrepreneurship
- small business
Key Concepts
customer focus
market dynamics
Questions to Reflect On
- How can you improve service to outshine competitors?
- What does serving the public well mean to you?
A Different Perspective
Customers may not respond as expected.
![“[S]ometimes, when you are a food person, the possible irrelevance of what you are doing doesn’t cross your mind until it’s too late. (Once, for example, when I was just starting out in the food business, I was hired by the caper people to develop a lot of recipes using capers, and it was weeks of…” quote by Nora Ephron](https://sms4smile.com/quotes/img-quotes/d79/nora-ephron-1217_business_s-ometimes-when-you-are-a-food-person-th_980.jpg)
![“If the State does not acquire supremacy over [vast private] enterprises, it becomes their puppet, and they become the real State.” quote by Bertrand Russell](https://sms4smile.com/quotes/img-quotes/bad/bertrand-russell-69_acquire_if-the-state-does-not-acquire-supremacy_1379.jpg)