Credibility Quote by David H. Maister
““The best service professionals excel at two things in conveying credibility: anticipating needs, and speaking about needs that are commonly not articulated. For””
About This Quote
Source Article: The Professional Service Firm, 1990
Credibility comes from foreseeing unspoken client needs and articulating them clearly.
In simple terms: Know what clients need before they do.
Anticipate and articulate hidden needs.
Themes
Mood
Type
When to use this quote
- consulting
- client meetings
- product development
- team briefings
Key Concepts
Questions to Reflect On
- How can you validate hidden needs?
- What risks arise from assuming needs?
Clients may not always trust unseen insights.