Communication Quote by Chris Voss
““The language of negotiation is primarily a language of conversation and rapport: a way of quickly establishing relationships and getting people to talk and think together. Which is why when you think of the greatest negotiators of all time, I’ve got a surprise for you—think Oprah Winfrey.””
About This Quote
Source Book: Never Split the Difference by Chris Voss, 2016
Negotiation relies on building rapport and shared conversation to align thinking and create mutual solutions.
In simple terms: Talk and trust are key to negotiating.
Key Takeaway
Focus on relationship before terms.
Themes
communication
rapport
negotiation
relationship building
Mood
empathetic
strategic
Type
instructional
inspirational
When to use this quote
- business deals
- team meetings
- conflict resolution
- sales pitches
Key Concepts
psychology
trust
collaboration
Questions to Reflect On
- How can you foster genuine rapport quickly?
- What signals indicate trust is building?
A Different Perspective
If rapport fails, parties may still clash despite conversation.
