Communication Quote by Chris Voss
““neither wants nor needs are where we start; it begins with listening, making it about the other people, validating their emotions, and creating enough trust and safety for a real conversation to begin.””
About This Quote
Source Interview: “Negotiation Tactics” with Chris Voss, 2020
Effective conversation starts with listening, empathy, and building safety before addressing needs.
In simple terms: Listen first, then discuss needs.
Key Takeaway
Build trust before negotiating.
Themes
communication
empathy
trust
Mood
calm
strategic
Type
instructional
practical
When to use this quote
- business negotiations
- personal conflicts
- team meetings
Key Concepts
active listening
validation
psychological safety
Questions to Reflect On
- How can you foster safety quickly?
- What if the other party refuses to listen?
A Different Perspective
May be slow in urgent crises.
