Gene Kim

“Chuck Rossi, Director of Release Engineering at Facebook, described, “All the code supporting every feature we’re planning to launch over the next…

— Gene Kim

“Contrast this to the more traditional model where Development and Test teams are assigned to a “project” and then reassigned to another…

— Gene Kim

“Was there an outage I didn’t respond to quickly enough? As an IT Operations guy, the career-ending outage is the joke my…

— Gene Kim

“Even high-profile product and feature releases become routine by using dark launch techniques. Long before the launch date, we put all the…

— Gene Kim

“We also create pervasive telemetry so we can see how all our system components are operating in the production environment, so that…

— Gene Kim

“It’s difficult to overstate the enormity of this problem—it affects every organization, independent of the industry we operate in, the size of…

— Gene Kim

“As Damon Edwards observed, “Without these self-service Operations platforms, the cloud is just Expensive Hosting 2.0.”

— Gene Kim

“However, we must remind everyone that improvement of daily work is more important than daily work itself, and that all teams must…

— Gene Kim

“Much of my career has involved rewrites of critical systems. You would think such a thing is easy—just make the new one…

— Gene Kim

“Something is really screwy in the world when I’m finding reasons to thank Development and Security in the same day.”

— Gene Kim

“a ‘change’ is any activity that is physical, logical, or virtual to applications, databases, operating systems, networks, or hardware that could impact…

— Gene Kim

“INCREASE THE VISIBILITY OF WORK In order to be able to know if we are making progress toward our goal, it’s essential…

— Gene Kim

“Goldratt taught us that in most plants, there are a very small number of resources, whether it’s men, machines, or materials, that…

— Gene Kim

“What use is it having all these offshore developers building features if we aren’t getting to market any faster? We”

— Gene Kim

“A significant benefit of this is that when production incidents are shown in the same work systems as development work, it will…

— Gene Kim

“There are newborn babies dropped off at church doorsteps with more operating instructions than what they’re giving us.”

— Gene Kim

“The key thing we should care about is not the form, but the outcomes: deployments should be low-risk, push-button events we can…

— Gene Kim

“Furthermore, integrating the objectives of QA and Operations into everyone’s daily work reduces firefighting, hardship, and toil, while making people more productive…

— Gene Kim

“common practice of using rumor and hearsay, which can lead to the unfortunate metric of mean time until declared innocent—how quickly can…

— Gene Kim

“She flips to the second page. “The projects seem to fall into the following categories: replacing fragile infrastructure, vendor upgrades, or supporting…

— Gene Kim

“Erik described the relationship between a CEO and a CIO as a dysfunctional marriage. That both sides feel powerless and held hostage…

— Gene Kim

“problems, like dog poop left in the rain, rarely get better just by ignoring them.”

— Gene Kim

“You must figure out how to control the release of work into IT Operations and, more importantly, ensure that your most constrained…

— Gene Kim

“should be as easy as writing one line of code to create a new metric that shows up in a common dashboard…

— Gene Kim

“It is virtually impossible to make any business decision that doesn’t result in at least one IT change.”

— Gene Kim