Many managers feel, somewhat cynically, that people are being paid to do their jobs and that's that. This attitude reflects an insensitivity to people that is a trademark of many hockey-style managers. — Phil Crosby Copy Share Image
We must define quality as conformance to specifications if we are to manage it. — Phil Crosby Copy Share Image
Selecting the right person for the right job is the largest part of coaching. — Phil Crosby Copy Share Image
You are going to be measured anyway by some means, fair or foul. Usually the one doing the measuring has nothing specific in mind;… — Phil Crosby Copy Share Image
