Attitude Quote by Phil Crosby
“Many managers feel, somewhat cynically, that people are being paid to do their jobs and that's that. This attitude reflects an insensitivity to people that is a trademark of many hockey-style managers.”
About This Quote
Source Book: Quality Is Free, Philip B. Crosby, 1979
Some managers view employees as merely paid labor, showing a lack of empathy and a rigid, authoritarian style.
In simple terms: Managers can be uncaring and controlling.
Treat staff with respect and empathy.
Themes
Mood
Type
When to use this quote
- team meetings
- performance reviews
- conflict resolution
- policy making
Key Concepts
Questions to Reflect On
- How does empathy improve team performance?
- What steps can change a managerial style?
Overemphasis on control can stifle innovation.