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Attitude Quote by Phil Crosby

“Many managers feel, somewhat cynically, that people are being paid to do their jobs and that's that. This attitude reflects an insensitivity to people that is a trademark of many hockey-style managers.” quote by Phil Crosby
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“Many managers feel, somewhat cynically, that people are being paid to do their jobs and that's that. This attitude reflects an insensitivity to people that is a trademark of many hockey-style managers.”

Phil Crosby

About This Quote

Source Book: Quality Is Free, Philip B. Crosby, 1979

Some managers view employees as merely paid labor, showing a lack of empathy and a rigid, authoritarian style.

In simple terms: Managers can be uncaring and controlling.

Key Takeaway

Treat staff with respect and empathy.

Themes

leadership empathy management

Mood

critical thoughtful

Type

analytical motivational

When to use this quote

  • team meetings
  • performance reviews
  • conflict resolution
  • policy making

Key Concepts

human resources organizational culture

Questions to Reflect On

  • How does empathy improve team performance?
  • What steps can change a managerial style?
A Different Perspective

Overemphasis on control can stifle innovation.

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