“The auditing of time sheet hours is a time wasting process that can be eliminated if contracts focus on paying agencies for deliverables rather than for man-hours.” — Michael Farmer Copy Share Image
“Accountability for agency operations is fragmented. Each office in a network is a separate profit center. Each department in an office self-defines its missions.… — Michael Farmer Copy Share Image
“Digital technology did not really lend itself to a simple division of labor between creative (generating the ideas) and production (executing the ideas). In… — Michael Farmer Copy Share Image
“Poor leadership” is a major cause of job dissatisfaction and low morale. More than half of those with low morale rated the leadership at… — Michael Farmer Copy Share Image
“The real agency problem resides in the C-suite of ad agencies, and it is to the C-suite that we must turn to find leadership… — Michael Farmer Copy Share Image
“It was never mentioned at the time, but the widespread pursuit of shareholder value initiatives put marketing in the back seat among other strategic… — Michael Farmer Copy Share Image
“This is an industry that no longer reflects strategically how to create value in the face of disruptive change.” — Michael Farmer Copy Share Image
“Procurement sets fees based on a negotiated agreement about agency headcounts and costs, and (separately) marketing generates workloads for the agencies. Agencies, who measure… — Michael Farmer Copy Share Image
“Acknowledge and accept that clients are governed by shareholder value concerns, and that the mission of the agency needs to be refocused on helping… — Michael Farmer Copy Share Image
“Agencies need to initiate the creation of marketing and strategic performance partnerships that see themselves and their clients as co-equal partners, each with specific… — Michael Farmer Copy Share Image
“Ironically, the increase in numbers of the strategic planners had the effect of releasing the client service people from any previous responsibilities they had… — Michael Farmer Copy Share Image
“Agency turnaround plans must be developed by agency top management teams and carried out with vigor throughout their agencies, with a goal to develop… — Michael Farmer Copy Share Image
“The cozy relationship between chief executives and advertising agencies had unravelled, as other strategic advisers like investment bankers and strategic management consultants jumped to… — Michael Farmer Copy Share Image
“Agencies missed the significance of “shareholder value” and the change in priorities that it represented to their clients. They assumed, perhaps, that creativity and… — Michael Farmer Copy Share Image
“Balkanization is a feature of the ad agency industry, but it is not a universal phenomenon across all service industries. Somehow, management consulting firms… — Michael Farmer Copy Share Image
“There was a new trend for agencies to hire and parade before their clients “strategic planners,” an ideal originally imported from the UK; but… — Michael Farmer Copy Share Image
