Public Forgive Quotes by Steven Fink

Unfortunately, today's colleges and universities, and especially our business schools, do not offer pragmatic crisis management teachings.

— Steven Fink

So many companies today, when first confronted by a crisis, go into a bunker mentality. They either say, "No comment," or they lie as…

— Steven Fink

I often say that good crisis management is good decision-making under stress.

— Steven Fink

Mistakes are good provided you learn from them, and correct them promptly.

— Steven Fink

Too often, business schools teach academic crisis management theory, if that, but given the diverse and unique nature of crises, all the theory in…

— Steven Fink

A moderate amount of stress - not too much, not too little - generally means you understand the problem and are psychologically stoked to…

— Steven Fink

When I wrote my first book, Crisis Management: Planning for the Inevitable, it was endorsed by the American Management Association, and consequently was read…

— Steven Fink

Too often, clients want us to give them a one-size-fits-all crisis management plan from off the shelf. Some of our competitors do this because…

— Steven Fink

I never assign blame in a crisis. There is no benefit to doing so.

— Steven Fink

In my experience, the public will forgive mistakes, provided they are acknowledged promptly and a remedial course of action is articulated. Lawyers often get…

— Steven Fink

Social media has dramatically changed the playing field in terms of crisis communications - and any company that does not effectively use social media…

— Steven Fink

Companies that do not actively practice, study, and plan for crisis communications - as well, of course, crisis management - are doomed to fail…

— Steven Fink