But there's still so much you can do with technology to improve the customer experience. And that's the sense in which I… — Jeff Bezos Copy Share Image
There are multiple ways to be externally focused that are very successful. You can be customer-focused or competitor-focused. Some people are internally… — Jeff Bezos Copy Share Image
Amazon Pages and Amazon Upgrade leverage Amazon's existing 'Search Inside the Book' technology to give customers unusual flexibility in how they buy… — Jeff Bezos Copy Share Image
If there’s one reason we have done better than of our peers in the Internet space over the last six years, it… — Jeff Bezos Copy Share Image
I don't think that you can invent on behalf of customers unless you're willing to think long-term, because a lot of invention… — Jeff Bezos Copy Share Image
If you do build a great experience, customers tell each other about that. Word of mouth is very powerful. — Jeff Bezos Copy Share Image
All businesses need to be young forever. If your customer base ages with you, you're Woolworth's. — Jeff Bezos Copy Share Image
I think technology advanced faster than anticipated. In that whirlwind, a lot of companies didn't survive. The reason we have done well is because,… — Jeff Bezos Copy Share Image
The death knell for any enterprise is to glorify the past -- no matter how good it was. — Jeff Bezos Copy Share Image
People who are right most of the time are people who change their minds often — Jeff Bezos Copy Share Image
We also have no incentive compensation of any kind. And the reason we don’t is because it is detrimental to teamwork. — Jeff Bezos Copy Share Image
If you build a great product or service, people will talk about it. But it starts with having something that's worth talking about. — Jeff Bezos Copy Share Image
We're not competitor obsessed, we're customer obsessed. We start with the customer and we work backwards. — Jeff Bezos Copy Share Image
