“The yearly survey is essential for strategic decision support, as it shows the overall strengths and weaknesses of the company, and overall… — Gert Laursen Copy Share Image
I have observed several hundred salespeople who were taught to use deceptive practices like 'bait and switch' and encouraged to play negotiation… — Ron Willingham Copy Share Image
“A customer talking about their experience with you is worth ten times that which you write or say about yourself.” — David J. Greer Copy Share Image
“The number-one corporate objective, when crossing the chasm, is to secure a distribution channel into the mainstream market, one with which the… — Geoffrey A. Moore Copy Share Image
“Everyone is a prospective client. Just bring that value, and someone will bring that contract.” — Utibe Samuel Mbom Copy Share Image
“Clients' needs are the most important needs in the world of business.” — Utibe Samuel Mbom Copy Share Image
“Corporate Social Responsibility - The New Strategic Marketing Battleground / Chris Maloney / Chris Maloney building customer satisfaction is an “important intermediate… — Anonymous Copy Share Image
“Running a business isn't just about sourcing for clients. It is also about knowing what needs to be improved in the quality… — Utibe Samuel Mbom Copy Share Image
Don't go into business with the sole objective of making lot of money. If you put service, quality, and customer satisfaction first-the… — Paul Clitheroe Copy Share Image
“If I had to run a company on three measures, those measures would be customer satisfaction, employee satisfaction and cash flow. ”… — Anonymous Copy Share Image
One customer well taken care of could be more valuable than $10,000 worth of advertising. — Jim Rohn Copy Share Image
The by-product of fewer technical support issues is also an increase in customer satisfaction, which can be reflected in reduced subscriber churn. — Patrick Fitzgerald Copy Share Image
“...But the heart is not a computer that can be upgraded so quickly and easily with the latest version of love. Love… — Raymond Luczak Copy Share Image
“The honey-and-thyme ice cream was a hit, and so was the pastis sorbet. We decided we needed to change the name of… — Elizabeth Bard Copy Share Image
A lot of people have fancy things to say about customer service, but it's just a day-in, day-out, ongoing, never-ending, persevering, compassionate… — Christopher McCormick Copy Share Image
If we have 99% [market] share of Ford Company, the question to us is 'How do we improve the customer satisfaction in… — Michael Dell Copy Share Image
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