“In addition to salary, all Mercadona employees, from the cleaner to the CEO, received an annual bonus if their individual and local goals were met and if the company met its overall targets. The bonus was two months’ salary for… — Zeynep Ton Copy Share Image
“Despite all the investment in the scripts and technologies, the most important driver of customer satisfaction in a call center still seems to be… — Zeynep Ton Copy Share Image
“In addition to salary, all Mercadona employees, from the cleaner to the CEO, received an annual bonus if their individual and local goals were… — Zeynep Ton Copy Share Image
“number of employees who left divided by the average number of employees during that year.” — Zeynep Ton Copy Share Image
“There are three key assets in retail: real estate, inventory, and people.” — Zeynep Ton Copy Share Image
“The answer is cross-training. Every new Mercadona employee goes through four weeks of training, during which he or she not only learns about the… — Zeynep Ton Copy Share Image
