Attract Quote by Virginia Postrel

The luxury customer is increasingly global and increasingly mobile. Their brand journey is not linear. They might browse online and purchase in store, or…

— Angela Ahrendts

Customers want to explore. But they need to have easy access to items they choose to use all the time. The historic trade-off between…

— Doug McMillon

“The passive retailer views reach as visiting: It’s the shopper’s responsibility to visit a product if they want it. Passive retailers also want to…

— Herb Sorensen

Consumers have a different path to purchase. They don't shop less than they used to; it is just that the footsteps went online. You…

— Margo Georgiadis

Luxury is not a static concept, but it shapes and changes with society. Now somebody who might not have the time to come to…

— Stefano Gabbana

Some businesses offer such a lousy customer experience that they are prime candidates for competition from Internet based stores.

— Walt Mossberg

“unlike retailers, who control the store environment, manufacturers have to pay for every opportunity to communicate with their consumers in the minutes prior to…

— Greg Thain

“If customers don't find enjoyment and satisfaction by coming into your store, it won't matter if you have the greatest, fanciest, most sophisticated business…

— David Green

The only thing... in-store retailing has that online doesn't have is it has the ability to touch, smell, feel, and experience.

— Alan Patricof

I get a special joy in knowing people feel comfortable if they see me in Wal-Mart or in a no-frills section trying to get…

— Angie Stone

Every moment contains an opportunity to create feelings of satisfaction and excitement in a customer. It's up to retailers to make it happen.

— Neil Blumenthal

We assumed the customers were smart and that they'll buy what they like, not what the ads tell them to buy.

— Renzo Rosso