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Business Quote by Thomas J. Watson

“Since we built such sophisticated business machines, people tended to think of IBM as a model of order and logic—a totally streamlined organization in which we developed plans rationally and carried them out with utter precision. I never thought for a minute that was really the case.” quote by Thomas J. Watson
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““Since we built such sophisticated business machines, people tended to think of IBM as a model of order and logic—a totally streamlined organization in which we developed plans rationally and carried them out with utter precision. I never thought for a minute that was really the case.””

Thomas J. Watson

About This Quote

Source Speech: Corporate leadership talk, early 20th century IBM address

IBM’s reputation for order was a myth; real organizations are messier than idealized images.

In simple terms: Companies aren’t as perfectly logical as they seem.

Key Takeaway

Expect and plan for organizational complexity.

Themes

business leadership organizational myth realism process

Mood

analytical cautious

Type

strategic philosophical

When to use this quote

  • company meetings
  • strategic planning
  • process improvement
  • change management
  • team building

Key Concepts

Systems theory human factors organizational behavior

Questions to Reflect On

  • How do you balance structure with flexibility?
  • What signs show hidden chaos?
A Different Perspective

Overemphasis on order can stifle innovation.

3.9 out of 5 (9 ratings)

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