Customer support Quote by Stewart Butterfield

Slack users I know, including me, love many things about the service. As the company likes to brag, it's fast, it's transparent, and it's…

— Walt Mossberg

For those still outside the cult of Slack, it's a service - available as a desktop or mobile app, or a website - which…

— Walt Mossberg

“That’s why we really love Slack, an ESN focussing on team communication, because it has the necessary open-mindedness and it integrates with a whole…

— Isabel De Clercq

There's a lot that's wrong with the way we work - bad habits that develop around control of information, people hoarding information as a…

— Stewart Butterfield

The social use of Slack does drive awareness - it's a good thing for us.

— Stewart Butterfield

“The next step in the process is to measure the impact that these increases in reach have on your number of new transacting customers.…

— Olivier Blanchard

“In 2009, the Twitter homepage attempted to boost motivation. But by 2012, Twitter had discovered that no matter how much users knew about the…

— Nir Eyal

The goal of social media is to turn customers into a volunteer marketing army

— Jay Baer

To gain paying customers you'll need to focus on attracting the right followers, and not just on attracting the most. Communicate often with useful…

— David Rusenko

We've found that customers are very open. They'll tell you what's going on, what's working and what's not. They're looking for help.

— Michael Dell

“in its early days, Twitter discovered that once new users followed 30 other members, they hit a tipping point which dramatically increased the odds…

— Nir Eyal

There's a blizzard of metrics that social sites and messaging sites put out there.

— Walt Mossberg