Keith Rabois

The key to culture is it's a framework for making decisions. And if it's baked into your culture, people learn how to…

— Keith Rabois

Build a company that idiots could run because eventually they will.

— Keith Rabois

Every good startup is a cult. And it's really hard to create a cult if you are sharing space with people. Because…

— Keith Rabois

You should have a 1-on-1 roughly every 2 weeks.

— Keith Rabois

Treat customer support as a product.

— Keith Rabois

Transparency people talk a lot about, it's a goal everybody ascribes to but when push comes to shove, very few people actually…

— Keith Rabois

Delegate completely. Let people make mistakes and learn.

— Keith Rabois

Don't accept the excuse of complexity.

— Keith Rabois

Ultimately, I don't believe that you can build a company without a lot of effort, and that you need to lead by…

— Keith Rabois

It's easy to shortcut when you get busy explaining the why's of the world, but it's very important to try.

— Keith Rabois

Being a venture capitalist to me is like being more of a psychologist. So if you come to my office we have…

— Keith Rabois

You need to simplify the value proposition in the company's metrics for success on a whiteboard.

— Keith Rabois

If people start going to a desk, some one individual employees desk and they don't report to them... it's a sign that…

— Keith Rabois

Don't accept the excuse of complexity. A lot of people will tell you, this is too challenging, this is too complicated, yeah…

— Keith Rabois

The office environment that people live in and work in, dictates your culture and how people make decisions.

— Keith Rabois

The more you simplify, the better people will perform. People can not understand and keep track of a long complicated set of…

— Keith Rabois

Where there are low consequences and you have very low confidence in your own opinion, you should absolutely delegate.

— Keith Rabois

The agenda should be crafted by the employee who reports to the manager not the manager.

— Keith Rabois

The companies I have traditionally seen do best over the long term had lead investors for their seed rounds

— Keith Rabois

Some people can't learn to play the guitar by reading a book. You have to actually try to manage a bit and…

— Keith Rabois

As the company scales, everybody is not going to get invited to every single meeting, but they're gonna want to go to…

— Keith Rabois

Usually when you hire more engineers, you actually don't get that much more done, you actually sometimes get less done.

— Keith Rabois

If the Martians took over eBay it would take 6 months for the world to notice.

— Keith Rabois

So that's your job too, to clarify and simplify for everybody on your team. The more you simplify the better people will…

— Keith Rabois

Most people would agree that the details matter when it faces the user. But where the real debate is on things that…

— Keith Rabois