Business Quote by Roger Staubach
“At a car dealership, the person who sells the car is the hero, and also gets the commission. But if the mechanics don't service that car well, the customer won't return.”
About This Quote
Source Speech: Business Leadership Forum, 2015
Sales drive profit, but after‑sales service determines customer loyalty; neglecting service harms long‑term success.
In simple terms: Selling wins money; service keeps customers.
Key Takeaway
Invest in service quality.
Themes
business
customer loyalty
sales
service
commission
Mood
pragmatic
instructive
Type
strategic
inspirational
When to use this quote
- car dealerships
- retail stores
- online marketplaces
- service contracts
Key Concepts
value chain
customer experience
team incentives
Questions to Reflect On
- How can service quality be measured?
- What incentives motivate both sales and service teams?
A Different Perspective
Service costs can reduce short‑term profit.
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![“If the State does not acquire supremacy over [vast private] enterprises, it becomes their puppet, and they become the real State.” quote by Bertrand Russell](https://sms4smile.com/quotes/img-quotes/bad/bertrand-russell-69_acquire_if-the-state-does-not-acquire-supremacy_1379.jpg)
