Business Quote by Reed Hastings
“Tomorrow when you come to work, if it doesn't make the customer happy, move the business forward, and save us money - don't do it.”
About This Quote
Source Speech: Netflix Quarterly Meeting, 2018
If a task doesn't please customers, it shouldn't be done; prioritize customer happiness and cost efficiency.
In simple terms: Don't do work that doesn't satisfy customers.
Key Takeaway
Focus on customer satisfaction and profitability.
Themes
business
customer service
efficiency
Mood
strategic
pragmatic
Type
leadership
operational
When to use this quote
- product development
- service design
- budget planning
- team decision-making
Key Concepts
value creation
cost-benefit analysis
customer experience
Questions to Reflect On
- How to balance cost savings with innovation?
- What metrics best capture customer happiness?
A Different Perspective
Counterpoint: Overemphasis on cost may sacrifice long-term innovation.
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