Back Quote by Marco Bizzarri

“Direct consumer contact is an advantage for retailers, as 70% of shoppers make purchase decisions in stores and are thus open to last-minute persuasion. The”

— Greg Thain

It's important to feel what the customer is feeling when he enters the shop.

— Delphine Arnault

“unlike retailers, who control the store environment, manufacturers have to pay for every opportunity to communicate with their consumers in the minutes prior to…

— Greg Thain

If you give customers a chance, they'll communicate with you in many ways

— Robert G. Thompson

Every customer interaction is a marketing opportunity. If you go above and beyond on the customer service side, people are much more likely to…

— Stewart Butterfield

Having your own store is one of the most immediate ways to connect with the customer, to really get to know her and develop…

— Reed Krakoff

There are a lot of people who touch the customer.

— Roger Staubach

“Knowing your customer means knowing what your customer really wants. Maybe it is your product, but maybe there’s something else, too: recognition, respect, reliability,…

— Harvey B. Mackay

“After each customer interaction, notice if you gave them a “happy to see you” kind of experience.”

— Marilyn Suttle

If the store were your own business, you'd escort the customer to a product's location in the store and refer to the customer by…

— Steven Burd

“You know what buyers pick as the differentiator in their decisions? The sales experience* itself—what it’s like working with you during the course of…

— Jill Konrath

Loyal customers, they don't just come back, they dont simply recommend you, they insist that their friends do business with you.

— Anonymous