Complaints Quote by Phil Pringle
“It is said if an organization listens to the complaint of a customer and the problem is fixed, the customer remains a loyal customer and tells approximately seven others about the experience. Conversely, if a person is ignored and the problem not fixed, that customer will not deal with that organization anymore and will tell approximately twenty other people about the negative experience.”
![“A leader always has one major message, and this weaves into everything he or she does. It remains the primary focus. A leader is to some degree a prophet, a person with a message. Great leader [sic] see things that others don’t. They preach it until others can see it as well. Their message…” quote by Phil Pringle](https://sms4smile.com/quotes/img-quotes/8ff/phil-pringle-17573_communicate_a-leader-always-has-one-major-message-an_582034.jpg)
