Clients Quote by Peter Drucker

Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to…

— Anonymous

'Quality' means what will sell and do a customer some good - at least try to.

— W. Edwards Deming

It doesn't matter what product or service you're offering; there is unlimited ability to improve the quality of anything.

— Tom Peters

If you don't know who your customer is, you don't know what quality is.

— Eric Ries

Only your customers can define quality, because it's meeting your customers' expectations the first time every time. Simply put, it's performance to the standards…

— Ed Robertson

Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.

— Peter Drucker

“Customer satisfaction is the key determinant of quality. If a product satisfies the customer or meets the customer's specifications, then it is acceptable. Otherwise,…

— Penelope Przekop

If we do not know who the customer is, we do not know what quality is.

— Eric Ries

Inherent quality is part of absolute quality and without it things will appear shoddy. The users may not know why, but they always sense…

— Erik Spiekermann

Even though quality cannot be defined, you know what quality is.

— Robert M. Pirsig

“Quality management ensures that an organization, product, or service is consistent, effective, and meet customers’ expectation.”

— Pearl Zhu

Quality is like quantity, but there's a lot less of it.

— Suzan-Lori Parks