Broken Quote by Paul Graham
“You know your business model is broken when you're suing your customers.”
About This Quote
A business model is fundamentally flawed when it harms the very customers it serves.
In simple terms: Harming customers shows a broken model.
Key Takeaway
Prioritize customer value over profit.
Themes
ethics
business
customer‑centric
Mood
critical
reflective
Type
ethical
analytical
When to use this quote
- product design
- service industry
- legal compliance
Key Concepts
value creation
sustainable models
Questions to Reflect On
- How do you measure customer harm?
- What alternatives protect both profit and customers?
A Different Perspective
Profit focus can blind ethical judgment.
