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Communication Quote by Malcolm Gladwell

“The term used by linguists to describe what Klotz was engaging in in that moment is “mitigated speech,” which refers to any attempt to downplay or sugarcoat the meaning of what is being said. We mitigate when we’re being polite, or when we’re ashamed or embarrassed, or when we’re being deferential…” quote by Malcolm Gladwell
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““The term used by linguists to describe what Klotz was engaging in in that moment is “mitigated speech,” which refers to any attempt to downplay or sugarcoat the meaning of what is being said. We mitigate when we’re being polite, or when we’re ashamed or embarrassed, or when we’re being deferential to authority. If you want your boss to do you a favor, you don’t say, “I’ll need this by””

Malcolm Gladwell

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