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Doing the right thing Quote by Laszlo Bock

“We’ve found that trusting people to do the right thing generally results in them doing the right thing. Allowing people to reward one another facilitates a culture of recognition and service, and is a way to show employees that they should be thinking like owners rather than serfs.” quote by Laszlo Bock
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““We’ve found that trusting people to do the right thing generally results in them doing the right thing. Allowing people to reward one another facilitates a culture of recognition and service, and is a way to show employees that they should be thinking like owners rather than serfs.””

Laszlo Bock

About This Quote

Source Speech: Google re:work Conference, 2015

Trusting employees to act responsibly encourages ownership and mutual recognition, fostering a service‑oriented culture.

In simple terms: Trust leads to responsibility and recognition.

Key Takeaway

Empower staff to act like owners.

Themes

trust ownership recognition culture leadership

Mood

optimistic collaborative

Type

leadership organizational

When to use this quote

  • team meetings
  • performance reviews
  • employee onboarding
  • leadership training

Key Concepts

psychological safety intrinsic motivation peer reward

Questions to Reflect On

  • How can leaders balance trust with accountability?
  • What incentives reinforce ownership?
A Different Perspective

If employees lack clear expectations, trust may be misplaced.

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