First time Quote by Laszlo Bock

“It may help to remember when you receive a complaint that it is only nominally about you; it is really information about the person…

— Philippa Perry

“Most of the time I’m not angry when someone hits Reply All to an email. I’m more so curious as to how they got…

— Ben Nesvig

“Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away.”

— Marilyn Suttle

“A few miles later, he said, "Did you ever check out that link I sent you?" "No, not yet. It got pushed way down…

— Tyler Dilts

“It clearly wasn’t the best choice. I should’ve used two emails—one personal, one for work,” she said.”

— Jonathan Allen

“If you don’t take things personally, you can’t even complain.”

— Ian Tuhovsky

“But when did it become acceptable to manage people who manage people and relationships via email?”

— Mike Weinberg

“Too often I have made the mistake of sending an irritable response, which will festered and angered the other endmuch more than a difficult…

— New Market Leader Upper-Intermediate

“Annoyances are strangely not so annoying when the person responsible has endeared himself to you.”

— Richelle E. Goodrich

“A fun thing to do to let off steam after layoffs began was to go into someone's office and send an email from their…

— Joshua Ferris

“Whatever you choose to follow, you’re responsible for your decision. Complaints won’t improve your life.”

— Zoe McKey

“Research shows that the same content in an email and in in-person dialogue sounds less polite in the email.”

— Amit Sood