Business Quote by Feargal Quinn
“Your business will look totally different from your customer's viewpoint, so jump the counter and start to see things from their perspective.”
About This Quote
Source Speech: Business Leadership Talk, 2008
Seeing your business through the customer's eyes reveals hidden needs and opportunities, prompting strategic shifts.
In simple terms: Understand customers to improve business.
Key Takeaway
Adopt the customer's perspective.
Themes
customer focus
strategy
empathy
Mood
reflective
strategic
Type
advisory
inspirational
When to use this quote
- product development
- marketing planning
- customer service
- innovation
Key Concepts
market research
design thinking
Questions to Reflect On
- How can you regularly gather authentic customer insights?
- What biases affect your view of their needs?
A Different Perspective
Customers may have conflicting views, making a single perspective insufficient.
![“[S]ometimes, when you are a food person, the possible irrelevance of what you are doing doesn’t cross your mind until it’s too late. (Once, for example, when I was just starting out in the food business, I was hired by the caper people to develop a lot of recipes using capers, and it was weeks of…” quote by Nora Ephron](https://sms4smile.com/quotes/img-quotes/d79/nora-ephron-1217_business_s-ometimes-when-you-are-a-food-person-th_980.jpg)
![“If the State does not acquire supremacy over [vast private] enterprises, it becomes their puppet, and they become the real State.” quote by Bertrand Russell](https://sms4smile.com/quotes/img-quotes/bad/bertrand-russell-69_acquire_if-the-state-does-not-acquire-supremacy_1379.jpg)