Customer Quotes

548 Customer quotes by 314 unique authors

Remember that, in the end, the customer doesn't know, or care, if you are small or large as an organization - she or he only… — Giorgio Armani
If you're not serving the customer, your job is to be serving someone who is. — Jan Carlzon
If anything goes wrong, the customer doesn't care whose fault it is. He's the one who's going to suffer anyway. — Jan Carlzon
If we can keep our competitors focused on us while we stay focused on the customer, ultimately we'll turn out all right. — Jeff Bezos
We've had three big ideas at Amazon that we've stuck with for 18 years, and thy're the reason we're successful: Put the customer first. Invent.… — Jeff Bezos
Getting service right is more than just a nice to do; it's a must do. American consumers are willing to spend more with companies that… — Jim Bush
One customer well taken care of could be more valuable than $10,000 worth of advertising. — Jim Rohn
You are allowed to do this - don't worry about the rules, don't worry about getting into trouble, your job is to take care of… — John E. Pepper, Jr.
Customer service is just a day-in, day-out ongoing, never-ending, unremitting, persevering, compassionate, type of activity. — Unknown Author
It is so much easier to be nice, to be respectful, to put yourself in your customers' shoes and try to understand how you might… — Mark Cuban
Quality in a service or product is not what you put into it. It is what the client or customer gets out of it. — Peter Drucker
The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is… — Peter Drucker
The definition of salesmanship is the gentle art of letting the customer have it your way. — Ray Kroc
Setting customer expectations at a level that is aligned with consistently deliverable levels of customer service requires that your whole staff, from product development to… — Richard Branson
The first step in exceeding your customer's expectations is to know those expectations. — Roy H. Williams
The only purpose of customer service is to change feelings. — Seth Godin
Don't make promises unless you will keep them. Not plan to keep them. Will keep them. Reliability is one of the keys to any good… — Susan Ward
Train your staff (if you have any) to be always helpful, courteous, and knowledgeable. Most importantly, give every member of your staff enough information and… — Susan Ward
Listen to your customers. Can the sales pitches and the product babble. Let your customer talk and show him that you are listening by making… — Susan Ward
Deal with complaints. If you give the complaint your attention, you may be able to please this one person this one time - and position… — Susan Ward
The irony of good customer service is that over time it will bring in more new customers than promotions and price slashing ever did! — Susan Ward
Zappos uses call center technology to track average call time per agent. But the goal isn't to reduce this average - it's more important that… — Tony Hsieh
Companies cannot really see beyond their current customer base. They explicitly or implicitly do things to protect their current customers. And the last person to… — Nicholas Negroponte
It's not about market share. If you have a successful company, you will get your market share. But to get a successful company, what do… — Gordon Bethune
If employees need to stay late in order to curry favor with the boss, what motivation do they have to get work done during normal… — Robert Pozen

Who Wrote These Customer Quotes

314 authors contributed a total of 548 Customer Quotes, led by these top contributors: