« All Customer Quotes · Peter Drucker's Page
Customer Quotes by Peter Drucker
- Businesses once grew by one of two ways; grass roots up, or by acquisition... Today businesses grow through alliances - all kinds of dangerous alliances.…
- Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.
- The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is…
- Because its purpose is to create a customer, the business has two and only two functions: Marketing and Innovation. Marketing and Innovation produce results. All…
- Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay…
- The customer rarely buys what the company thinks it's selling.
- An institution which is financed by a budget - or which enjoys a monopoly which the customer cannot escape - is rewarded for what it…
- The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself.
- The purpose of a business is to create a customer.
- Suppliers and especially manufacturers have market power because they have information about a product or a service that the customer does not and cannot have,…
- A business exists to create a customer
More Customer Quotes
- In an organization of any significant size, the executives cannot create the future single-handedly. They must develop the enterprise in a constellation… — Karl Albrecht
- Getting service right is more than just a nice to do; it's a must do. American consumers are willing to spend more… — Jim Bush
- There is only one ingredient for innovation and that is the power of the human mind. As long as a company is… — N. R. Narayana Murthy
- We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make… — Jeff Bezos
- There are only three measurements that tell you nearly everything you need to know about your organization's overall performance: employee engagement, customer… — Jack Welch
- The interesting thing is when we design and architect a server, we don't design it for Windows or Linux, we design it… — Michael Dell
- I think Amazon is the preeminent pioneer in building a new way of doing commerce: personalized, database-driven commerce, where the big value… — Andy Grove
- Customer service is the new marketing. — Derek Sivers