« All Customer Quotes · Eric Ries's Page
Customer Quotes by Eric Ries
- If we do not know who the customer is, we do not know what quality is.
- Lean thinking defines value as providing benefit to the customer; anything else is waste.
- If you don't know who your customer is, you don't know what quality is.
- We need to reengineer companies to focus on figuring out who the customer is, what's the market and what kind of product you should build.
- At IMVU, the cost of customer acquisition through our five-dollar-a-day AdWords campaign was less than twenty-five cents. Our revenue from those same customers was more…
- Learning to see waste and systematically eliminate it has allowed lean companies such as Toyota to dominate entire industries. Lean thinking defines value as 'providing…
More Customer Quotes
- Getting service right is more than just a nice to do; it's a must do. American consumers are willing to spend more… — Jim Bush
- There is only one ingredient for innovation and that is the power of the human mind. As long as a company is… — N. R. Narayana Murthy
- We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make… — Jeff Bezos
- There are only three measurements that tell you nearly everything you need to know about your organization's overall performance: employee engagement, customer… — Jack Welch
- In an organization of any significant size, the executives cannot create the future single-handedly. They must develop the enterprise in a constellation… — Karl Albrecht
- The interesting thing is when we design and architect a server, we don't design it for Windows or Linux, we design it… — Michael Dell
- Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it… — Jeffrey Gitomer
- Firms need to ensure that their ability to provide effective customer service keeps pace with their growth. If you're marketing your firm… — Arthur Levitt Jr