"If we do not know who the customer……" — Eric Ries
"If we do not know who the customer is, we do not know what quality is."
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Eric Ries
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85 Quotes by Eric Ries
Eric Ries has 85 quotes on this site.
A few more worth reading:
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If the plan is to see what happens, a team is guaranteed to succeed - at seeing what happens -…
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If we stopped wasting people's time, what would they do with it?
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Science and vision are not opposites or even at odds. They need each other. I sometimes hear other startup folks…
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As you consider building your own minimum viable product, let this simple rule suffice: remove any feature, process, or effort…
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The only way to win is to learn faster than anyone else.
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We must learn what customers really want, not what they say they want or what we think they should want.
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Innovation is a bottoms-up, decentralized, and unpredictable thing, but that doesn’t mean it cannot be managed.
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Leadership requires creating conditions that enable employees to do the kinds of experimentation that entrepreneurship requires.
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Zero invites imagination, but small numbers invite questions about whether large numbers will ever materialize.
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The big question of our time is not Can it be built? but Should it be built? This places us…
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When blame inevitably arises, the most senior people in the room should repeat this mantra: if a mistake happens, shame…
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The lesson of the MVP is that any additional work beyond what was required to start learning is waste, no…
See all 85 quotes by Eric Ries »
More Customer Quotes
This quote is filed under Customer Quotes,
one of 548 quotes in that category. Here are a few more:
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The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It…
— Jeff Bezos
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If you're competitor-focused, you have to wait until there is a competitor doing something. Being customer-focused allows you to be…
— Jeff Bezos
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We see our customers as invited guests to a party, and we are the hosts. It's our job every day…
— Jeff Bezos
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To give money to a woman - and here I must speak as a man - is to deny her…
— James Buchan
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Only institutions that go about the old-fashioned business of taking in deposits from customer A and lending them out to…
— Graydon Carter
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There are only three measurements that tell you nearly everything you need to know about your organization's overall performance: employee…
— Jack Welch
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In an organization of any significant size, the executives cannot create the future single-handedly. They must develop the enterprise in…
— Karl Albrecht
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Our business is about technology, yes. But it's also about operations and customer relationships.
— Michael Dell
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The interesting thing is when we design and architect a server, we don't design it for Windows or Linux, we…
— Michael Dell
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I think Amazon is the preeminent pioneer in building a new way of doing commerce: personalized, database-driven commerce, where the…
— Andy Grove
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Businesses once grew by one of two ways; grass roots up, or by acquisition... Today businesses grow through alliances -…
— Peter Drucker
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Customer service is the new marketing.
— Derek Sivers
See all 548 Customer Quotes »