Consumers Quote by Betty Furness
“If American industry continues to sow contempt for the consumer, it will reap contempt from the consumer.”
About This Quote
Source Speech: Consumer Advocacy, 1965
If companies disrespect consumers, they will eventually face consumer backlash and loss of trust.
In simple terms: Disrespect leads to consumer backlash.
Treat customers with respect.
Themes
Mood
Type
When to use this quote
- marketing strategy
- product development
- customer service
Key Concepts
Questions to Reflect On
- How can businesses rebuild trust after a breach?
- What role does transparency play in consumer relations?
The statement assumes consumers will always respond uniformly.