Too often we measure everything and understand nothing. The three most important things you need to measure in a business are customer satisfaction, employee satisfaction, and cash flow. If you’re growing customer satisfaction, your global market share is sure to… — Jack Welch Copy Share Image
When the amount of change externally exceeds the amount of change internally, the end is in sight. — Jack Welch Copy Share Image
Take lack of candor. ... I'm not talking about boldface lying, but a tendency to withhold information. That behavior is far more common, and… — Jack Welch Copy Share Image
Failing to differentiate among employees — and holding on to bottom-tier performers — is actually the cruelest form of management there is. — Jack Welch Copy Share Image
We know where most of the creativity, the innovation, the stuff that drives productivity lies - in the minds of those closest to the… — Jack Welch Copy Share Image
Simple messages travel faster, simpler designs reach the market faster and the elimination of clutter allows faster decision making. — Jack Welch Copy Share Image
So every time you think about your work-life balance issue, remember what your boss is thinking about - and that's winning. Your needs may… — Jack Welch Copy Share Image
Wright is a visionary with a great strategic mind, and he's a strong business leader with outstanding people skills, ... He's a terrific guy… — Jack Welch Copy Share Image
In order to lead a country or a company, you've got to get everybody on the same page and you've got to be able… — Jack Welch Copy Share Image
Real communication is an attitude, an environment. It is the most interactive of all processes. It requires countless hours of eyeball to eyeball, back… — Jack Welch Copy Share Image
No one is doing something in your business - getting a sale, having a key customer, working on an R&D project - doing anything… — Jack Welch Copy Share Image
Some people have better ideas than others; some are smarter or more experienced or more creative. But everyone should be heard and respected. — Jack Welch Copy Share Image
