As a leader, you absolutely must expend your energy engaging your frontline employees so that they will take care of customers, who will tell stories about how great your company is to other people, who will become new customers. — Ken Blanchard Copy Share Image
If your employees are disengaged, and they don't take care of your customers, it doesn't matter how good your strategy is - your customers will still go somewhere else. — Ken Blanchard Copy Share Image
Start your day with good intentions and set yourself up for a good attitude. It's not what happens to you that matters but how… — Ken Blanchard Copy Share Image
Positive thinkers get positive results because they are not afraid of problems. — Ken Blanchard Copy Share Image
Empowering means helping teams develop their skills and knowledge and supporting them to use their talents. — Ken Blanchard Copy Share Image
Your role as a leader is even more important than you might imagine. You have the power to help people become winners. — Ken Blanchard Copy Share Image
Too often in business, only financial data is gathered - and then it is distributed only to management. Other key indicators that relate to… — Ken Blanchard Copy Share Image
The biggest obstacle that stalls leaders' growth is the human ego. When leaders start to think they know it all, they stop growing. — Ken Blanchard Copy Share Image
