“Action is the key to creating the changes needed to propel you toward your chosen outcomes and help you achieve your relationship… — Susan C. Young Copy Share Image
“All compliments are not created equal. Some may change the trajectory of a person’s life, while others fall on deaf ears. Is… — Susan C. Young Copy Share Image
“All manners are not created equal and can conjure different interpretations based on the environment in which they are being displayed.” — Susan C. Young Copy Share Image
“14 Ways to Become an Incredible Listener 1. Be present and provide your undivided attention. 2. Seek first to understand, then to… — Susan C. Young Copy Share Image
“Kindness is a powerful bridge builder which unifies teams, bonds friends, supports loved ones, and spreads goodwill. Tending to your bridges will… — Susan C. Young Copy Share Image
“What Does Poor Posture Look Like? • Stiff & rigid • Slumping • Slouching • Hunched over • Rounded shoulders • Overly… — Susan C. Young Copy Share Image
“For more than forty years, Judith Martin has inspired the world with advice on etiquette excellence, proper behavior, and codes of conduct… — Susan C. Young Copy Share Image
“If the skill of participatory listening came effortlessly and easy for everyone, there would not be so many misunderstandings, communication breakdowns, irritations,… — Susan C. Young Copy Share Image
“To Polish the Gold & Help Others Shine . . . Make a list of positives: Whether you would like to nurture… — Susan C. Young Copy Share Image
“Ignoring his advice, I got up, walked over, gently rested my hands on two of their shoulders and said, “Ladies, I have… — Susan C. Young Copy Share Image
“A high-pitched voice may sound less authoritative, more youthful, and less experienced, whereas, a lower pitched voice may be perceived as being… — Susan C. Young Copy Share Image
“To Polish the Gold & Help Others Shine . . . Catch people doing things right: Outstanding leaders know that people will… — Susan C. Young Copy Share Image
“To cultivate bravery and courage, may the Force be with you. Whether you fortify yourself with a positive mental attitude, affirmations, faith… — Susan C. Young Copy Share Image
“It’s not bravery unless you are doing something which causes you to feel afraid. Unless there is some degree of fear or… — Susan C. Young Copy Share Image
“A friend recently shared that even if he is in a rough mood, when someone smiles at him it enhances his kindness… — Susan C. Young Copy Share Image
“Although it may serve you well, any strength or skill which is overused can become a limitation when it forces you to… — Susan C. Young Copy Share Image
“When you see people smiling, does it give you a sense of connection with them? The law of reciprocity illustrates it is… — Susan C. Young Copy Share Image
“14 Awesome Conversation Starters 1. What do you do for fun? Hobbies, recreation . . . 2. What are your super powers?… — Susan C. Young Copy Share Image
“While good old-fashioned manners and etiquette have worked for centuries, new standards and expectations have come into play with the modern world.… — Susan C. Young Copy Share Image
“When people can't give anything and are only there for themselves, why should others use their time and energy to get involved?… — Susan C. Young Copy Share Image
“To Move from Woe to Wow with an Unhappy Customer. . . Thank the Customer! • Thank them for bringing his or… — Susan C. Young Copy Share Image
“A lack of engagement sends the message that you may not care, are not interested, are too busy, or that the other… — Susan C. Young Copy Share Image
“Some people not only burn their bridges, but they also torch the town! With all their deeds of drama and destruction, they… — Susan C. Young Copy Share Image
“What is the motive behind your services? If it is self-centered, self-serving, and lacking consideration for others, then earning people’s trust, rapport,… — Susan C. Young Copy Share Image
“ASK YOURSELF: Are you presenting yourself in the best of all lights, online and off, and demonstrating the dignity of good manners?… — Susan C. Young Copy Share Image
