“Look at the single words below; wear these emotions on your face for just a moment. Try them on for size and… — Susan C. Young Copy Share Image
“4 Steps for Understanding Each Other 1. Identify your beliefs and core values; ask how they determine your behaviors and habits. 2.… — Susan C. Young Copy Share Image
“The Warm Welcome of Hospitality. Walt Disney World is the epitome of world-class customer service. Employees must be hyper-vigilant of spatial orientation… — Susan C. Young Copy Share Image
“To cultivate bravery and courage, reduce uncertainty by being prepared. As Zig Ziglar once said, “Success happens when opportunity meets preparation.” Preparing… — Susan C. Young Copy Share Image
“These qualities make a great impression on your boss, your teams, and your customers. You will be more respected, noticed, and appreciated… — Susan C. Young Copy Share Image
“At any moment, you can use your face to open doors of opportunity if it demonstrates interest, enthusiasm, respect, understanding, delight, agreement,… — Susan C. Young Copy Share Image
“Nice is a little word with a big meaning. How many times did your mother say, "Just be nice?" It's basic manners,… — Susan C. Young Copy Share Image
“Does your tone match your intention? Is your tone of voice confusing or clarifying? Are you coming across to others as you… — Susan C. Young Copy Share Image
“To Polish the Gold & Help Others Shine . . . Brag about their accomplishments in front of others: For years, I… — Susan C. Young Copy Share Image
“ASK YOURSELF: How can you utilize active listening to provide sensational customer service? How will this help resolve complaints from unhappy customers?… — Susan C. Young Copy Share Image
“Physical touch is one of my primary love languages. For those of us who share this love language, touching is an endearing… — Susan C. Young Copy Share Image
“What can you do to ensure that your voice value translates into impression value?” — Susan C. Young Copy Share Image
“What is appropriate in one setting may be entirely inappropriate in another. How you behave at a football game is different than… — Susan C. Young Copy Share Image
“Whoever came up with the idea that "nice guys finish last" must have been either very jaded or downright malicious. Why would… — Susan C. Young Copy Share Image
“Situational awareness enables you to observe your periphery with a clear vision and emotional foresight, which may inevitably keep you socially, physically,… — Susan C. Young Copy Share Image
“To Polish the Gold & Help Others Shine . . . Say something nice! My wise mother raised us with the philosophy… — Susan C. Young Copy Share Image
“As you read in The Art of Being, having a heart of service and generosity is a powerful state of being and… — Susan C. Young Copy Share Image
“To Polish the Gold & Help Others Shine . . . Acknowledge their achievements: Great achievements require great effort and usually come… — Susan C. Young Copy Share Image
“A man worth his salt will treat a lady like a lady and make the effort to be a gentleman. While independent… — Susan C. Young Copy Share Image
“10 Conversation Bridge Builders 1. Simply say hello with a smile. 2. Ask them what they love about their work. 3. Ask… — Susan C. Young Copy Share Image
“At a Chamber of Commerce networking breakfast, two of my friends and I were standing in a circle talking. A stranger approached,… — Susan C. Young Copy Share Image
“To cultivate bravery and courage, interview brave people and learn their secrets. Whom do you know that displays courage and confidence? Ask… — Susan C. Young Copy Share Image
“Being brave requires taking deliberate action and doing something new that stretches you beyond your comfort zone.” — Susan C. Young Copy Share Image
“In 1966, American anthropologist Edward T. Hall specified four distinct distance zones to describe the perception of physical space around us. Understanding… — Susan C. Young Copy Share Image
“Inversely, when you are in a small group of people or friends and you don’t make the effort to speak to everyone,… — Susan C. Young Copy Share Image
