“Authentic people are instantly more likable and trustworthy, which makes building rapport with them a pleasure.” — Susan C. Young Copy Share Image
“Walking in alignment with your integrity will help you stay on the right track.” — Susan C. Young Copy Share Image
“A positive attitude will help you edge out cynicism and pessimism to restore hope and optimism.” — Susan C. Young Copy Share Image
“It is easier to do business and work with people who are most like ourselves.” — Susan C. Young Copy Share Image
“Own your truths—all of them. Be honest. Be genuine. Be straightforward. Be refreshing!” — Susan C. Young Copy Share Image
“Begin asking how you may be of service and you will soon discover that the true gift is in your giving.” — Susan C. Young Copy Share Image
“What can you do, beginning TODAY, to be the one who makes your mark and leaves others in awe?” — Susan C. Young Copy Share Image
“Take a moral inventory of ways you may be self-sabotaging and then take proactive steps to change them.” — Susan C. Young Copy Share Image
“A quality education prepares you to make a living, make better choices, and have more doors open as you build a solid… — Susan C. Young Copy Share Image
“Arriving on time for your engagements demonstrates preparation, respect, integrity, and enthusiasm, all of which serve to make a positive impression on… — Susan C. Young Copy Share Image
“Confidence is silent, humble self-assurance. Moving one step past a healthy self-esteem, confidence projects an air of authority, trust, and respect—a commanding,… — Susan C. Young Copy Share Image
“Developing your EI will allow you to explore new depths of understanding in yourself and others. It will give you insight as… — Susan C. Young Copy Share Image
“What determines whether the usage is acceptable or inappropriate? If you want to make a great first impression with positive impact, it… — Susan C. Young Copy Share Image
“Be fiercely curious about who they are, what they do, what they like, and what they need. If you pay attention to… — Susan C. Young Copy Share Image
“Like it or not, how we each present ourselves to the world, by way of our appearance, attire, behavior, and speech, all… — Susan C. Young Copy Share Image
“ASK YOURSELF: Who are the people you are drawn to who bring out the best in you? How do they make you… — Susan C. Young Copy Share Image
“Finding commonality with another person can help you create an instant bond by transcending social differences and going straight to creating rapport.… — Susan C. Young Copy Share Image
“In sales, this tactic comes across as pushy, arrogant, and uncaring. It doesn’t have to be this way. Admittedly, it may take… — Susan C. Young Copy Share Image
“Lenee's aunt is a master conversationalist who can enter a party of strangers and leave with a handful of new best friends.… — Susan C. Young Copy Share Image
“Becoming an expert not only establishes you as a leader in your field, it will make you a trusted resource that people… — Susan C. Young Copy Share Image
“To Polish the Gold & Help Others Shine . . . Acknowledge their achievements: Great achievements require great effort and usually come… — Susan C. Young Copy Share Image
“I have a few friends who are confined to wheelchairs for access and mobility. I don't want to always be looking down… — Susan C. Young Copy Share Image
“A closed-ended question, however, is one which could be answered with a one-word answer or a simple "yes" or "no." It can… — Susan C. Young Copy Share Image
“How a person treats wait staff speaks volumes about their character and values. If they misbehave in this scenario, you can likely… — Susan C. Young Copy Share Image
“Professional Networking “The first week I lived in Madison, WI, I sought a local chapter meeting for ATD (Association for Training Development).… — Susan C. Young Copy Share Image
“Speaking on Stage Speakers and presenters have only a few short seconds before their audience members begin forming opinions. True professionals know… — Susan C. Young Copy Share Image
“Ignoring his advice, I got up, walked over, gently rested my hands on two of their shoulders and said, “Ladies, I have… — Susan C. Young Copy Share Image
“12 Ways to Improve & Project Confident Posture 1. Go people watching. Note how you interpret the different postures you observe. This… — Susan C. Young Copy Share Image
“My man Daniel sees twenty patients a day, many of whom he has never met before their appointment. With only fifteen to… — Susan C. Young Copy Share Image
“As a professional speaker, my facial expressions are essential for effectively telling stories, engaging audiences, fostering involvement, and connecting on a personal… — Susan C. Young Copy Share Image
“Physical touch is one of my primary love languages. For those of us who share this love language, touching is an endearing… — Susan C. Young Copy Share Image
“Google Proves Nice Counts. On a quest to discover what it takes to build the "perfect team," Google launched the Project Aristotle… — Susan C. Young Copy Share Image
“Emotionally intelligent people hold themselves accountable for their behavior, failures, decisions, and successes.” — Susan C. Young Copy Share Image
“When you feel great about you, personal qualities radiate that make you more attractive and compelling to others.” — Susan C. Young Copy Share Image
“Just because you may not feel confident about doing something now does not mean you will not master it later with ease.” — Susan C. Young Copy Share Image
“Strive to be a possibility thinker rather than an impossibility thinker.” — Susan C. Young Copy Share Image
“Become a ‘good finder’ and seek to acknowledge the best you see in others.” — Susan C. Young Copy Share Image
“Self-confident people Know that obstacles are only temporary setbacks.” — Susan C. Young Copy Share Image
“The radiance of dignity and grace creates a profound elegance which exists whether anyone is watching or not.” — Susan C. Young Copy Share Image
“We've all met people who are beautiful on the outside, however, when they open their mouths to speak, they have nothing of substance to… — Susan C. Young Copy Share Image
“Being grounded in your lifelong culture and your personal perspective, you are comfortable with the way you see things and may believe it is… — Susan C. Young Copy Share Image
“A positive attitude will help you be more inspiring and motivating to others.” — Susan C. Young Copy Share Image
“The Gift that Keeps on Giving I once had a lovely real estate client named Jane who was an elderly lady living alone. Her… — Susan C. Young Copy Share Image
“Conversation starters. Icebreakers. Openers. However you choose to label them, that moment when the first words come out of your mouth can make or… — Susan C. Young Copy Share Image
“Free Flowing Dialogue “Have you ever been engaged in a conversation which was so dynamic that you were both firing on all cylinders, in… — Susan C. Young Copy Share Image
“In years gone by, particularly in the East and the South, ladies would attend charm school to learn how to elegantly stand, sit, dance,… — Susan C. Young Copy Share Image
“5 Tips for Mirroring Others 1. Body language. When they smile, you smile. When they lean back in their chair, you lean back in… — Susan C. Young Copy Share Image
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“How do you enter a room? How do you walk into a job interview? How do you approach a sales prospect for the first… — Susan C. Young Copy Share Image
“Self-confident people face their fears head-on and are willing to take risks.” — Susan C. Young Copy Share Image
“Be the Inviter “When I began my speaking career, I designed and delivered motivational programs for children teaching them success skills for life. Before… — Susan C. Young Copy Share Image
