“When beginning a conversation, ask the other person, “Do you have time to speak right now?” If they say no, you can… — Susan C. Young Copy Share Image
“Put in the time. To position yourself as an expert, practice, apply, experiment, volunteer, and work within your area of knowledge to… — Susan C. Young Copy Share Image
“To Polish the Gold & Help Others Shine . . . Say something nice! My wise mother raised us with the philosophy… — Susan C. Young Copy Share Image
“I, however, typically trust people until they prove me wrong. As an energy-sensitive person with a highly intuitive nature, I pick up… — Susan C. Young Copy Share Image
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“As a lifetime optimist, my first tendency has always been to look for the best in others, the best in situations, and… — Susan C. Young Copy Share Image
“While you will certainly attract more bees with honey, there are times when being nice can backfire. Take it from a naturally… — Susan C. Young Copy Share Image
“We will judge others based on their behaviors with little to no understanding or regard for their beliefs or values—standards we may… — Susan C. Young Copy Share Image
“In years gone by, particularly in the East and the South, ladies would attend charm school to learn how to elegantly stand,… — Susan C. Young Copy Share Image
“To Move from Woe to Wow . . . Listen Attentively • Be fully present and give your customer your full attention.… — Susan C. Young Copy Share Image
“I was once hired by an organization to deliver a workshop on networking. The goal was to provide their engineers with tools… — Susan C. Young Copy Share Image
“Throughout my life, I have been blessed with a positive and resilient attitude. I grew up with an alcoholic father and he… — Susan C. Young Copy Share Image
“You can have the perfect message, but it may fall on deaf ears when the listener is not prepared or open to… — Susan C. Young Copy Share Image
“When having lunch or dinner at a long rectangular table, I prefer to take a middle chair so that I can turn… — Susan C. Young Copy Share Image
“Is it possible to be friendly and engaging every day? Of course not. Everyone has their moments. I once read a quote… — Susan C. Young Copy Share Image
“What are the key elements for a fabulous, well-delivered compliment? You . . . • are sincere and genuine. • give it… — Susan C. Young Copy Share Image
“The Words You Think “Your thoughts lay the foundation for your life’s experience. Are you utilizing your thoughts for your highest good… — Susan C. Young Copy Share Image
“In sales, there is a questioning funnel for building rapport in which you start with broad questions and discreetly and respectfully move… — Susan C. Young Copy Share Image
“As Americans, we typically move full steam ahead without much regard to mindfulness or thoughtful reflection, often to one’s own detriment. Yet… — Susan C. Young Copy Share Image
“We all have an innate desire to feel important, be special, and feel appreciated. Considering the universal drive to have those needs… — Susan C. Young Copy Share Image
“To Polish the Gold & Help Others Shine . . . take the time to mine the gold. Actively seek the goodness… — Susan C. Young Copy Share Image
“How a person treats wait staff speaks volumes about their character and values. If they misbehave in this scenario, you can likely… — Susan C. Young Copy Share Image
“When you make eye contact with another person, you can send thousands of silent messages without even speaking a word. No wonder… — Susan C. Young Copy Share Image
“A closed-ended question, however, is one which could be answered with a one-word answer or a simple "yes" or "no." It can… — Susan C. Young Copy Share Image
“Polishing the gold in others is easy to do and a valuable habit to develop to transform your relationship results. People will… — Susan C. Young Copy Share Image
“To Polish the Gold & Help Others Shine . . . Acknowledge their achievements: Great achievements require great effort and usually come… — Susan C. Young Copy Share Image
“Make a Connection to remember people’s names, —Connect their name or a feature on their face with something you already know. This… — Susan C. Young Copy Share Image
“When individuals feel comfortable approaching their leaders, their confidence to share ideas, discuss problems, and offer suggestions is strengthened. It emboldens them… — Susan C. Young Copy Share Image
“There will be times when you would be wise to err on the side of caution. And rather than making a magnificent… — Susan C. Young Copy Share Image
“Initiative is The Start of All Good Things. Your ship will never come in if you don’t send any out. Have you… — Susan C. Young Copy Share Image
“A strong handshake conveys confidence, clarity, strength, and intention. As with everything else in life, if it is overzealous, it may be… — Susan C. Young Copy Share Image
“It is no longer a matter of IF you have a personal brand--it is a question of “How is it working for… — Susan C. Young Copy Share Image
“A fast way to get a clear understanding of yourself and others is through personality a profile assessment. Many companies and hiring… — Susan C. Young Copy Share Image
“Nice is a little word with a big meaning. How many times did your mother say, "Just be nice?" It's basic manners,… — Susan C. Young Copy Share Image
“Energy & Aura. You release your own distinctive energy signature which naturally produces a physical presence. When you emit positive energy, thoughts,… — Susan C. Young Copy Share Image
“When the people we meet demonstrate that their presence brings value, consideration, or contribution, we are much more likely to be open,… — Susan C. Young Copy Share Image
“Developing your EI will allow you to explore new depths of understanding in yourself and others. It will give you insight as… — Susan C. Young Copy Share Image
“As we explore this valuable non-verbal language, please note that these principles do not apply in many cultures around the world. In… — Susan C. Young Copy Share Image
“We are comforted when a person, place, or business is warm and inviting. Making us feel this way increases the likelihood that… — Susan C. Young Copy Share Image
“Finding commonality with another person can help you create an instant bond by transcending social differences and going straight to creating rapport.… — Susan C. Young Copy Share Image
“We've all met people who are beautiful on the outside, however, when they open their mouths to speak, they have nothing of substance to… — Susan C. Young Copy Share Image
“Being grounded in your lifelong culture and your personal perspective, you are comfortable with the way you see things and may believe it is… — Susan C. Young Copy Share Image
“A positive attitude will help you be more inspiring and motivating to others.” — Susan C. Young Copy Share Image
“The Gift that Keeps on Giving I once had a lovely real estate client named Jane who was an elderly lady living alone. Her… — Susan C. Young Copy Share Image
“Conversation starters. Icebreakers. Openers. However you choose to label them, that moment when the first words come out of your mouth can make or… — Susan C. Young Copy Share Image
“Free Flowing Dialogue “Have you ever been engaged in a conversation which was so dynamic that you were both firing on all cylinders, in… — Susan C. Young Copy Share Image
“In years gone by, particularly in the East and the South, ladies would attend charm school to learn how to elegantly stand, sit, dance,… — Susan C. Young Copy Share Image
“5 Tips for Mirroring Others 1. Body language. When they smile, you smile. When they lean back in their chair, you lean back in… — Susan C. Young Copy Share Image
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“How do you enter a room? How do you walk into a job interview? How do you approach a sales prospect for the first… — Susan C. Young Copy Share Image
“Self-confident people face their fears head-on and are willing to take risks.” — Susan C. Young Copy Share Image
“Be the Inviter “When I began my speaking career, I designed and delivered motivational programs for children teaching them success skills for life. Before… — Susan C. Young Copy Share Image
“Employee Engagement “Employee Engagement” has become a very hot topic in recent years. The escalating statistics for disengagement are alarming. In 2015, the Gallup… — Susan C. Young Copy Share Image
“To remember people’s names, use rhyming, rhythm, adjectives, and alliteration—Use rhyming (trim Kim), rhythm (Sally sells seashells), adjectives (kind Kevin), and alliteration (Mike likes… — Susan C. Young Copy Share Image
“A smile is one of the most powerful and important body language cues we share with others—and as such a heartfelt emotion, it's impossible… — Susan C. Young Copy Share Image
