“Mirroring is a powerful neuro-linguistic programming technique that can be used to bond with others, build rapport, and reach mutual understanding more… — Susan C. Young Copy Share Image
“Consider how others may feel about you before, during, and after talking. Are you projecting an attitude that results in others feeling… — Susan C. Young Copy Share Image
“Although it may serve you well, any strength or skill which is overused can become a limitation when it forces you to… — Susan C. Young Copy Share Image
“Early in my sales career, various sales trainers taught our teams how to use matching and mirroring to build rapport and earn… — Susan C. Young Copy Share Image
“When you see people smiling, does it give you a sense of connection with them? The law of reciprocity illustrates it is… — Susan C. Young Copy Share Image
“14 Awesome Conversation Starters 1. What do you do for fun? Hobbies, recreation . . . 2. What are your super powers?… — Susan C. Young Copy Share Image
“While good old-fashioned manners and etiquette have worked for centuries, new standards and expectations have come into play with the modern world.… — Susan C. Young Copy Share Image
“When people can't give anything and are only there for themselves, why should others use their time and energy to get involved?… — Susan C. Young Copy Share Image
“To Move from Woe to Wow with an Unhappy Customer. . . Thank the Customer! • Thank them for bringing his or… — Susan C. Young Copy Share Image
“A lack of engagement sends the message that you may not care, are not interested, are too busy, or that the other… — Susan C. Young Copy Share Image
“Some people not only burn their bridges, but they also torch the town! With all their deeds of drama and destruction, they… — Susan C. Young Copy Share Image
“What is the motive behind your services? If it is self-centered, self-serving, and lacking consideration for others, then earning people’s trust, rapport,… — Susan C. Young Copy Share Image
“ASK YOURSELF: Are you presenting yourself in the best of all lights, online and off, and demonstrating the dignity of good manners?… — Susan C. Young Copy Share Image
“Think of the times that others remembered your name and used it kindly. How did it make you feel? When you use… — Susan C. Young Copy Share Image
“Align your voice value with the tone, pace, and pitch of your listeners will help you connect on all levels.” — Susan C. Young Copy Share Image
“Polishing the gold in others is easy to do and a valuable habit to develop to transform your relationship results. People will… — Susan C. Young Copy Share Image
“Ask anyone who has ever fallen in love at first sight and they will tell you—their mutual chemistry created an instant attraction.… — Susan C. Young Copy Share Image
“By mirroring, speaking, and moving in tandem with my clients, I provided them with a sense of familiar comfort and ease which… — Susan C. Young Copy Share Image
“Mirroring provides social cues through body language and behavior which enable us to develop more empathy and understanding for others.” — Susan C. Young Copy Share Image
“When I am working with groups of thirty or fewer people, there is a powerful name exercise that I do to break… — Susan C. Young Copy Share Image
“I disagree with the adage, “The road to hell is paved with good intentions.” Good intentions are powerful mindsets which will drive… — Susan C. Young Copy Share Image
“Every one of us, at some time or another, has allowed fear to prevent us from living our best possible life. The… — Susan C. Young Copy Share Image
“Access your joy within; feel and focus on it, allowing it to expand to fill your entire being.” — Susan C. Young Copy Share Image
“Any time you put yourself on the line, you risk (and maybe fear) failing, falling, being embarrassed, or looking stupid—none of which… — Susan C. Young Copy Share Image
“Contextual awareness represents a continuum of behaviors, which illustrates how and why groups of people unite or divide among cultures.” — Susan C. Young Copy Share Image
