“All compliments are not created equal. Some may change the trajectory of a person’s life, while others fall on deaf ears. Is… — Susan C. Young Copy Share Image
“Smiling is truly one of the most generous gifts you can give to another. You never know when your smile may inspire… — Susan C. Young Copy Share Image
“When a person is focused completely on self it is nearly impossible to be mindful of others at the same time. That… — Susan C. Young Copy Share Image
“To Move from Woe to Wow with an Unhappy Customer. . . Apologize • Thank your customer for raising the issue. •… — Susan C. Young Copy Share Image
“Do you ever sit back and wonder how and why other people are so successful, productive, or accomplished? What is the driver… — Susan C. Young Copy Share Image
“We've all been in the middle of a conversation and the person with whom we are speaking breaks eye contact, appears distracted,… — Susan C. Young Copy Share Image
“To cultivate bravery and courage, reduce uncertainty by being prepared. As Zig Ziglar once said, “Success happens when opportunity meets preparation.” Preparing… — Susan C. Young Copy Share Image
“Well Hello Halo! It is human nature for us to make generalized judgments about a person using only a couple of traits.… — Susan C. Young Copy Share Image
“Look at the single words below; wear these emotions on your face for just a moment. Try them on for size and… — Susan C. Young Copy Share Image
“Is chemistry a biological reaction which supports the propagation of our species? Or is it simply about being excited to find someone… — Susan C. Young Copy Share Image
“Have you ever had a legitimate complaint as a customer which made you angry, upset, or frustrated? How was it “handled?" If… — Susan C. Young Copy Share Image
“When I am working with groups of thirty or fewer people, there is a powerful name exercise that I do to break… — Susan C. Young Copy Share Image
“As our society has become more casual, the line between a person’s personal life and professional life has become blurred, especially with… — Susan C. Young Copy Share Image
“Just Show Up. Guess what? Being in the right place at the right time can’t happen without your first showing up. Companies… — Susan C. Young Copy Share Image
“12 Reasons Why People Avoid Eye Contact 1. They do not want to reveal their feelings. 2. They are not being honest… — Susan C. Young Copy Share Image
“To Polish the Gold & Help Others Shine . . . Focus on the Positives: Focusing on the positives will get you… — Susan C. Young Copy Share Image
“A lack of engagement sends the message that you may not care, are not interested, are too busy, or that the other… — Susan C. Young Copy Share Image
“Being culturally aware and respectful of others’ cultures will help you to keep the habit of making eye contact in context. As… — Susan C. Young Copy Share Image
“When my son was a teenager, he would use the ‘poker face’ tactic when I was lecturing, nagging, or suggesting. As a… — Susan C. Young Copy Share Image
“To cultivate bravery and courage, practice, practice, practice. Each time you test your bravery you grow your self-assurance and increase your comfort… — Susan C. Young Copy Share Image
“Polishing the gold in others will not only make them feel better about themselves, but it will also elevate you in their… — Susan C. Young Copy Share Image
“Whether it is in a sales situation, love at first sight, a husband and wife having an important conversation, a parent disciplining… — Susan C. Young Copy Share Image
“To gain greater understanding, clarity, and awareness, you must become aware of your values and beliefs. Think of a triangle or an… — Susan C. Young Copy Share Image
“To Move from Woe to Wow with an Unhappy Customer. . . Solve the Problem! • Take action quickly and effectively. •… — Susan C. Young Copy Share Image
“Introduce Yourself. Being confident and outgoing will empower you to approach new people who might be reluctant to take the first step.… — Susan C. Young Copy Share Image
“Ask anyone who has ever fallen in love at first sight and they will tell you—their mutual chemistry created an instant attraction.… — Susan C. Young Copy Share Image
“Bringing a great attitude with positive energy is one of the best strategies you can have for your personal and professional success.… — Susan C. Young Copy Share Image
“Mix, Mingle, Glow. Stretch beyond your own comfort zone to speak with, sit with, and start conversations with people whom you do… — Susan C. Young Copy Share Image
“To cultivate bravery and courage, change your attitude toward failure. Many successful people will tell you that if you aren’t failing, you… — Susan C. Young Copy Share Image
“To Move from Woe to Wow with an Unhappy Customer. . . Thank the Customer! • Thank them for bringing his or… — Susan C. Young Copy Share Image
“Poor Posture Promotes . . . In addition to sabotaging people’s perceptions and impressions of you, poor posture can cause uncomfortable health… — Susan C. Young Copy Share Image
“While smiling is a powerful facial gesture, there are other expressions on your face which reveal an extraordinary number of emotions. A… — Susan C. Young Copy Share Image
“According to the “universality studies” conducted by psychologists Paul Ekman, Carroll Izard, and Friesen (1969-1972), the words Happiness. Fear. Anger. Sadness. Contempt.… — Susan C. Young Copy Share Image
“Consider how others may feel about you before, during, and after talking. Are you projecting an attitude that results in others feeling… — Susan C. Young Copy Share Image
“Whether your awareness is focused on your own emotions and perceptions or directed toward the preferences, needs, and feelings of others, being… — Susan C. Young Copy Share Image
“People who cast a negative energy can make us feel doubtful, devalued, and disrespected. In response, we contract and are left cold… — Susan C. Young Copy Share Image
“To Polish the Gold & Help Others Shine . . . Be complimentary: Find something positive to say to compliment another person.… — Susan C. Young Copy Share Image
“To cultivate bravery and courage, interview brave people and learn their secrets. Whom do you know that displays courage and confidence? Ask… — Susan C. Young Copy Share Image
“It is wise to use titles for people in positions of power, higher education, seniority, or maturity, unless otherwise instructed. This may… — Susan C. Young Copy Share Image
“Navigating relationships within our own culture can be challenging enough. When diverse cultures are involved, however, a huge potential for misunderstanding, disrespect,… — Susan C. Young Copy Share Image
