People are conditioned to believe that error is inevitable.... However, we do not accept the same standard when it comes to our personal life. If we did, we would resign ourselves to being shortchanged now and then when we cash… — Phil Crosby Copy Share Image
We must define quality as conformance to specifications if we are to manage it. — Phil Crosby Copy Share Image
Selecting the right person for the right job is the largest part of coaching. — Phil Crosby Copy Share Image
You are going to be measured anyway by some means, fair or foul. Usually the one doing the measuring has nothing specific in mind;… — Phil Crosby Copy Share Image
