“Top sales professionals will confirm that nurturing their “sphere of influence” is essential to their success. When trust and rapport are well… — Susan C. Young Copy Share Image
“Leading the Witness. Know the difference! Using questions to manipulate, coerce, or lead people in directions which are not in their best… — Susan C. Young Copy Share Image
“People love to be happy, enjoy a hearty laugh, and simply have fun. When you’re happy, everything feels right in the world… — Susan C. Young Copy Share Image
“Not everyone is going to like us or understand us. And that is okay. It may have nothing to do with us… — Susan C. Young Copy Share Image
“Have you ever met a new person and within seconds forgotten his or her name? It can be embarrassing, can’t it? Many… — Susan C. Young Copy Share Image
“Commonality & Camaraderie. By identifying, developing, and connecting powerful points of reference to others, you will have a rich resource of information… — Susan C. Young Copy Share Image
“Conversation Starters. Your first words will not only shape your first impression, but they can create amazing connections, lead you to your… — Susan C. Young Copy Share Image
“When people are like you, conversations flow naturally and feel more relaxed, don’t they? You know what to say, how to talk,… — Susan C. Young Copy Share Image
“Different Strokes for Different Folks “First things first—differences abound! Race, creed, color, gender, national origin, handicap, age, familial status, socio-economics, education, politics,… — Susan C. Young Copy Share Image
“Most people are familiar with the rich, resonant tones of James Earl Jones and Morgan Freeman. Their signature voices bring strength, authority,… — Susan C. Young Copy Share Image
“The Rhythm of Relationships It’s not a mystery that there are certain people with whom we "click" and others with whom we… — Susan C. Young Copy Share Image
“A person who offers a loose handshake, on the other hand (pun intended), may be interpreted as being uninterested, lacking confidence and… — Susan C. Young Copy Share Image
“We’ve all known that one salesperson whose primary motivation in a transaction is to earn a commission—regardless of their customer’s needs. From… — Susan C. Young Copy Share Image
“What do you do? It’s amazing how people will qualify, quantify, judge, assess, and form complete opinions about you based on that… — Susan C. Young Copy Share Image
“Discretion & Good Judgment . . . The flagrant lack of decorum, reckless behavior, and poor judgment exhibited in our world today… — Susan C. Young Copy Share Image
“How Can You Show You Are Interested? • Pay close attention. • Ask how you can help. • Ask probing questions. •… — Susan C. Young Copy Share Image
“Wise with Your Words. Speak words that support your highest good. Are your thoughts building you up or tearing you down? Notice… — Susan C. Young Copy Share Image
“Make Others Feel Important. We all have an innate desire to feel important, be special, and feel appreciated. In your words and… — Susan C. Young Copy Share Image
“1. Building Trust & Rapport. Trust and rapport are the heartbeat of business, the backbone of high performing teams, and the secret… — Susan C. Young Copy Share Image
“All in Good Time. The ancient Buddhist saying shares, “When the student is ready, the master will appear.” When the timing is… — Susan C. Young Copy Share Image
“Indiscretion and poor judgment not only can destroy a positive first impression, they also can have lasting negative consequences for which there… — Susan C. Young Copy Share Image
“Asking permission to call someone by their first name is a gesture of gentility and consideration. And once permission is granted, the… — Susan C. Young Copy Share Image
“Why do some people feel the need to throw a person's errors or weaknesses in their face or criticize their shortcomings? What… — Susan C. Young Copy Share Image
“Labels have always represented limitation, conformity, and narrow-mindedness to me since the human personality is multi-faceted and continuously evolving. Perhaps that is… — Susan C. Young Copy Share Image
“The gracious timing of social synchronicity helps the sender’s message align and resonate with the receiver’s ability to recognize, receive, comprehend, and… — Susan C. Young Copy Share Image
“Don’t try to make a joke just to make a joke. Sometimes, as human beings, we so want to fit in and… — Susan C. Young Copy Share Image
“Research by the Income Center for Tradeshows found that people are twice as likely to remember you if you shake hands. According… — Susan C. Young Copy Share Image
“I was raised in an era when part of respecting your elders was to call them by Mr. or Mrs. When my… — Susan C. Young Copy Share Image
“Wearing Nametags- On Others I enjoy reading nametags and calling people by their names before we have officially met or been introduced.… — Susan C. Young Copy Share Image
“A wise business practice is to become a prolific note-taker if you aren’t already. When you’ve had a great conversation or interaction… — Susan C. Young Copy Share Image
“A fast way to get a clear understanding of yourself and others is through personality a profile assessment. Many companies and hiring… — Susan C. Young Copy Share Image
“The romantic notion of "opposites attract" works well in fairy tales. However, science proves that "like attracts like" for healthy communication and… — Susan C. Young Copy Share Image
“When the people we meet demonstrate that their presence brings value, consideration, or contribution, we are much more likely to be open,… — Susan C. Young Copy Share Image
“Lenee's aunt is a master conversationalist who can enter a party of strangers and leave with a handful of new best friends.… — Susan C. Young Copy Share Image
“Finding commonality with another person can help you create an instant bond by transcending social differences and going straight to creating rapport.… — Susan C. Young Copy Share Image
“In sales, this tactic comes across as pushy, arrogant, and uncaring. It doesn’t have to be this way. Admittedly, it may take… — Susan C. Young Copy Share Image
“Most everyone has the classic question stamped on their forehead that asks, “What’s in It for Me?” It is not a matter… — Susan C. Young Copy Share Image
“I love to read. However, there have been times when certain books did not resonate with me because the timing was off… — Susan C. Young Copy Share Image
“Strategic Commonality “Social media has capitalized on helping people find others who share their similar interests, shared experiences, and common passions. With… — Susan C. Young Copy Share Image
“When you ask people about themselves, are you just being polite or do you truly want to know? When you focus your… — Susan C. Young Copy Share Image
“We've all met people who are beautiful on the outside, however, when they open their mouths to speak, they have nothing of substance to… — Susan C. Young Copy Share Image
“Being grounded in your lifelong culture and your personal perspective, you are comfortable with the way you see things and may believe it is… — Susan C. Young Copy Share Image
“A positive attitude will help you be more inspiring and motivating to others.” — Susan C. Young Copy Share Image
“The Gift that Keeps on Giving I once had a lovely real estate client named Jane who was an elderly lady living alone. Her… — Susan C. Young Copy Share Image
“Conversation starters. Icebreakers. Openers. However you choose to label them, that moment when the first words come out of your mouth can make or… — Susan C. Young Copy Share Image
“Free Flowing Dialogue “Have you ever been engaged in a conversation which was so dynamic that you were both firing on all cylinders, in… — Susan C. Young Copy Share Image
“In years gone by, particularly in the East and the South, ladies would attend charm school to learn how to elegantly stand, sit, dance,… — Susan C. Young Copy Share Image
“5 Tips for Mirroring Others 1. Body language. When they smile, you smile. When they lean back in their chair, you lean back in… — Susan C. Young Copy Share Image
“Communication skills, quotes by susan c young, relationship quotes, how to make a great first impression, preparation quotes, motivational speaker, susan young, build confidence,… — Susan C. Young Copy Share Image
“How do you enter a room? How do you walk into a job interview? How do you approach a sales prospect for the first… — Susan C. Young Copy Share Image
“Self-confident people face their fears head-on and are willing to take risks.” — Susan C. Young Copy Share Image
“Be the Inviter “When I began my speaking career, I designed and delivered motivational programs for children teaching them success skills for life. Before… — Susan C. Young Copy Share Image
“Employee Engagement “Employee Engagement” has become a very hot topic in recent years. The escalating statistics for disengagement are alarming. In 2015, the Gallup… — Susan C. Young Copy Share Image
“To remember people’s names, use rhyming, rhythm, adjectives, and alliteration—Use rhyming (trim Kim), rhythm (Sally sells seashells), adjectives (kind Kevin), and alliteration (Mike likes… — Susan C. Young Copy Share Image
“A smile is one of the most powerful and important body language cues we share with others—and as such a heartfelt emotion, it's impossible… — Susan C. Young Copy Share Image
