Double-check your voice mail message. Listen to your on-hold words and music. Write welcoming scripts for your telephone team. Pay attention to the music in your office and lobby areas. Make sure what your customers hear sounds good. — Ron Kaufman Copy Share Image
Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them. — Ron Kaufman Copy Share Image
Convince people and you win their minds. Inspire people and you win their hearts. — Ron Kaufman Copy Share Image
The most valuable person is the one who cherishes the value in others. — Ron Kaufman Copy Share Image
Good customers want good quality service. Great customers want it even more. — Ron Kaufman Copy Share Image
Acting after being asked is compliance. Acting without being asked is kindness. — Ron Kaufman Copy Share Image
Sometimes we become so expert in our own domain, we forget that customers may be less familiar. — Ron Kaufman Copy Share Image
