During the early stages of Zoom, I personally emailed every customer who canceled our service. — Eric Yuan Copy Share Image
We have awesome, passionate customer success and social media teams, but when I see a customer who needs help or is unhappy,… — Eric Yuan Copy Share Image
Being a solo founder allows you to move quickly - when you're going up against massive, entrenched competitors, you need to maximize… — Eric Yuan Copy Share Image
We really don't look at our competitors. The market is big. If you focus too much on competitors, you can lose focus… — Eric Yuan Copy Share Image
Zoom does not focus on revenue goals, but rather we have confidence that focusing on the happiness of existing customers and our… — Eric Yuan Copy Share Image
We are very committed to listening to our customers' feedback and making changes to deliver happiness to our users. — Eric Yuan Copy Share Image
The reason why Silicon Valley is a worldwide innovation center is because it is a open culture that embraces diversity. You see people from… — Eric Yuan Copy Share Image
We do all we can to proactively think about employees, how to care about them. — Eric Yuan Copy Share Image
We expect our employees to care about the community, the company, their teammates, customers, and themselves. — Eric Yuan Copy Share Image
I never thought that overnight the whole world would be using Zoom. Unfortunately, we did not prepare well, mentally and strategy-wise. — Eric Yuan Copy Share Image
You have to keep working hard to deliver happiness to customers and you have to control your own destiny. — Eric Yuan Copy Share Image
If your employees are not happy, nothing else at your company will go well. — Eric Yuan Copy Share Image
My beloved father passed away just two months after I told him I was going to start a company. Whenever I make progress in… — Eric Yuan Copy Share Image
My biggest worry is that sometimes you know the problem, but you don't do anything about it until it gets too big to be… — Eric Yuan Copy Share Image
