It's fine to wait for an appropriate time, but it's inappropriate to wait forever. — Ron Kaufman Copy Share Image
When your staff are 'information-rich', their information can make you rich! — Ron Kaufman Copy Share Image
When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers… — Ron Kaufman Copy Share Image
There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses. — Ron Kaufman Copy Share Image
Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will… — Ron Kaufman Copy Share Image
Ask your loyal customers for positive comments about your products and your service. Then post these testimonials where other customers and prospects… — Ron Kaufman Copy Share Image
What you did in the past is how you got to today. What you do today is how you will get to… — Ron Kaufman Copy Share Image
When the customer makes contact, he does not want a quote. He wants a commitment. — Ron Kaufman Copy Share Image
Be the exception to the rule. It's the surest way to become exceptional. — Ron Kaufman Copy Share Image
Selfless acts are a source of profound meaning for your self and your life. — Ron Kaufman Copy Share Image
If you only give back what you get from other people, you're not giving as much as you can. — Ron Kaufman Copy Share Image
If you're always doing what you've always done, you'll never see (or become) what you could be! — Ron Kaufman Copy Share Image
If you were a customer, would you come back to buy your products or services? — Ron Kaufman Copy Share Image
Passion isn't always available. The committed get things done even without it. — Ron Kaufman Copy Share Image
If it's not impossible, you may as well try. If it is impossible, at least you'll find out why. — Ron Kaufman Copy Share Image
Constant acts of goodness are worth far more than rare acts of greatness. — Ron Kaufman Copy Share Image
Always trust people and they may let you down. Always distrust people and you have let them down. — Ron Kaufman Copy Share Image
Convince people and you win their minds. Inspire people and you win their hearts. — Ron Kaufman Copy Share Image
The most valuable person is the one who cherishes the value in others. — Ron Kaufman Copy Share Image
Good customers want good quality service. Great customers want it even more. — Ron Kaufman Copy Share Image
Acting after being asked is compliance. Acting without being asked is kindness. — Ron Kaufman Copy Share Image
Sometimes we become so expert in our own domain, we forget that customers may be less familiar. — Ron Kaufman Copy Share Image