When your staff are 'information-rich', their information can make you rich! — Ron Kaufman Copy Share Image
If you want to interest people, make them think. If you want to inspire people, make them feel. — Ron Kaufman Copy Share Image
Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of… — Ron Kaufman Copy Share Image
Don't let high-speed completely replace high-touch. Your customers may appreciate both. — Ron Kaufman Copy Share Image
What you did in the past is how you got to today. What you do today is how you will get to… — Ron Kaufman Copy Share Image
Good customers want good quality service. Great customers want it even more. — Ron Kaufman Copy Share Image
Things that are obvious don't need to be talked about. Things that are missing, do. — Ron Kaufman Copy Share Image
Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel. — Ron Kaufman Copy Share Image
There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses. — Ron Kaufman Copy Share Image
A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers. — Ron Kaufman Copy Share Image
It's fine to wait for an appropriate time, but it's inappropriate to wait forever. — Ron Kaufman Copy Share Image
Are people being the least you expect of them, or the best they expect themselves to be? — Ron Kaufman Copy Share Image
Convince people and you win their minds. Inspire people and you win their hearts. — Ron Kaufman Copy Share Image
Let your imagination soar. What you can do for customers is more than you see today. — Ron Kaufman Copy Share Image
Without commitment, no price will be low enough. With commitment, no price will be too high. — Ron Kaufman Copy Share Image
When a customer asks what no one else has ever asked, pay close attention. — Ron Kaufman Copy Share Image
Could you achieve the possible without trying? Could you achieve the impossible if you refuse to stop trying? — Ron Kaufman Copy Share Image
You cannot change what has already happened. You can always change the way you respond. — Ron Kaufman Copy Share Image
Passion isn't always available. The committed get things done even without it. — Ron Kaufman Copy Share Image
The true measure of what you put in, is what's received on the other end. — Ron Kaufman Copy Share Image
Convince people and you win their minds. Inspire people and you win their hearts. — Ron Kaufman Copy Share Image
The most valuable person is the one who cherishes the value in others. — Ron Kaufman Copy Share Image
Good customers want good quality service. Great customers want it even more. — Ron Kaufman Copy Share Image
Acting after being asked is compliance. Acting without being asked is kindness. — Ron Kaufman Copy Share Image
Sometimes we become so expert in our own domain, we forget that customers may be less familiar. — Ron Kaufman Copy Share Image